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Are the goods in­sured dur­ing ship­ping?

Yes, all shipments are fully insured during transport!

Please check all parcels when you receive them.
We pack the products carefully, but transport damages cannot be ruled out. If you notice any problem inform the carrier right away and insist on getting a written damage report or refuse the parcel if this report is not supplied.

Damage reports need to be filed within 24 hours and they are the only way to file an insurance claim for the damages.

After receiving the damage report, please contact our customer service +49-9546-9223-476/479 or sc.cc@thomann.de to organize a replacement.

Further FAQs

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