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I ordered this guitar a year ago and didn't play it much. It was sitting on a guitar rack for a year and now that I played it again, some frets had become unplayable. The wood has become very dry and the strings are hard to play. The fret issue made me not even want to change new strings to it and I decided to contact their customer service. According to the three year guarantee, I hope I'm able to return it and receive compensation. Wouldn't really recommend, based on this experience.