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Guitar Return lost on transportation - We cannot do nothing, sorry!!!
Eye4u 27.11.2024
I ordered the Guitar and decided to return it one day after I received it.
I received a return document to send the guitar through my local postoffice but Thomann never received the guitar.
I have a proof that the guitar was delivered from my local post office to DHL but there is some confusion with the tracking number that I am not responsible for and the DHL tracking number does't show they received the guitar.
I wrote to Thomann support twice and the answer I get is: We are sorry we cannot do nothing. So I lost the guitar and the money.
I can't believe this is an european country online store. I avoided cheaper online sellers to have safer transactions and I get this answer?