Build Quality: This Tenor guitar is a lovely small body size with a feel of quality, the head and neck are joined nicely at the 3rd fret, and all woods have good even grain running parallel with the string direction.
If you are planning on adding a pickup, just to warn you most sound hole pickups will not fit, the diameter of the sound hole is 76mm and I bought a shadow SH 141 planning to add it, but it can't be done, I am now going to add a passive piezo system under the saddle and change the end pin to allow for the jack socket.
I always expect to need to make minor set up adjustments out of the box, in this case that was not needed, good action, no fret buzz, straight neck under tension (mine is tuned CGDG) and the supplied J66 strings are the expected D'Addario quality.
Sound Quality: I have bought several instruments from Thomas and Harley Benton branding and have often found them to be manufactured by companies selling for 3 times the price. The sound quality reflects this, as an instrument I would expect to pay £500 not £120.
Playability: Perfect!