Harley Benton Custom Line King-CE NT

I agree with all the praise regarding the quality and sound of this guitar, however maybe its just a rogue one that ive received but the string height on the one I bought is ridiculous and rises progressively so that at the body end the strings are very nearly half and inch of off the fretboard making this guitar very difficult to play once away from open chords and past the Barred G Chord. It has been suggested that the neck may be bowed which is certainly not the case. I only purchased this in March and Im waiting to see if Thomann are going to do anything about the problem. I do hope so as I have always held them in high regard and do a considerable amount of business with them.