I had to wait for replacement because of broken headstock on first arrival, service was good, people were nice and they taken care of everything regarding the return.
Regarding the bass, this is the most comfortable acoustic instrument i have, and i have some very good fender acoustics, sound is great, louder then you might think, and the confort is just on another level. You can access all the frets with easy and shallow back makes it amazing (sound is full, deep and loud). Great value, okay craftsmanship, Buy this over any other acoustic bass on thomann, similar roundback basses are deeper and not as comfy as this one.