I ordered this (and a bunch of other HBs) guitar a few years back. The 1st one I received played well, but the bridge had partially separated from the body. Also, some of the higher frets had buzz or were dead. Well, the "problem" with the bridge actually makes the guitar very playable, like a shock absorber. Anyway, I notified HB, and they said to keep that one and that they'd send a replacement as well, the rep warned me that there were build problems with that model, that I could return them both after a year or so to try them out. I was stunned by the magnaminity of their Customer Service. In that regard, HB is truely outstanding. Anyway, the replacement guitar had a properly seated bridge but serious problems with dead frets and buzz in the highest notes, it's much harder to play as well. They really do have a serious build problem with setting the necks on this model. So, I can't recommend this model guitar from HB, it's too much of a "crap shoot". I think I was lucky to get the 1st one and kept it; however, HB has a much better and consistent build among its other model accoustic guitars, and I would recommend one of them.