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Both tone controlss were completely dead only thing they did was make sound from muffled clear tone to more clearer when cranked to max... theres no point returning it since it would cost like half of the original price. also the fretboard feels really rough and strings rattle at some positions. so im just getting a new model but the ST-62 hot rod which seems way better deal in overall quality and much better pickups... So in my opinion if you looking for a cheap guitar go for the hotrod edition or any other in that same price range which is 50€ more you get better pickups and overall better experience dont buy this one or any other st-20 models.