Sadly, not my best experience. I've bought a few things from them before an always good service. The frets on this banjo were outrageously dangerous! I could easily have cut my fingers badly on this. Never seen anything like it!! But I'd also been through a nightmare with the new VAT rules which added £50 to the price!!! (Approx 30% with various handling charges!!). Thomann were not really apologetic. Defensive? They explained that the pretty small, feint print under the price has now been placed there to say 'Free shipping and Excluding VAT' and also at check out but what normal retail purchaser is going to either be VAT registered or, as is likely, not be aware of the new rules and know to look out for this?. Either Thomann didn't want to deter too many customers or it's a bit of a shocking oversight. I'll give them the benefit of the doubt. They said I can send it back and get a refund on the tax but I've just seen reports in the news that THAT might not be as easy as it sounded..... I didn't send the banjo back for that reason, bought myself a fret file, googled 'how to' on YouTube and brought the instrument up to the standard it should have originally been delivered in......NOT HAPPY AT ALL!!
