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Thomann CMS-600 S C- Melody Sax

17 Customer ratings

4.3 / 5

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Thomann CMS-600 S C- Melody Sax
3.079 AED 797,48 €
Plus 269 AED shipping
The price in AED is a guideline price only
Since we ship from Germany, additional costs through taxes and customs may be incurred
Available at short notice (usually 2-5 days)
Available at short notice (usually 2-5 days)

This product has been ordered and is expected to arrives in the next few days.

Standard Delivery Times
1
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Defective instrument - defective customer service
C Melody 01.05.2019
My Thomann CMS-600 S C- Melody Sax arrived and it is defective. The neck does not align with the body, so that when the neck is attached the octave key is held open, making the saxophone utterly useless. As required by customer service, I sent them multiple photos showing the defect, and I offered to accept a replacement instrument rather than refund. Today they sent me an email that claims the neck had been pushed "too firmly" onto the saxophone, so that the neck keys bent. Not only is this not what happened, but the photos I sent them showed that to be impossible. As received, the neck could not be pushed firmly onto the instrument as they suggest because of the defect. In order to get the neck onto the saxophone, you have to lift the octave mechanism, which is then held open at all times. My photos prove beyond doubt that this is a defective instrument as received. It was not damaged in shipping and was not damaged after receipt. Thomann refuses to acknowledge the truth and refuses to do the right thing. I would never advise anybody to do business with them, and I will be reporting them to international consumer services.
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Thomann CMS-600 S C- Melody Sax